Emergency Cooling Support for a VIP Hall in Kuwait

Background

Trane Kuwait deployed a rental air cooled chiller to provide emergency comfort cooling at the VIP Hall in Kuwait. The solution restored cooling capacity within 24 hours, ensuring uninterrupted operations for an important government facility.

The Challenge

The VIP Hall was cooled by three RTAA air cooled chillers that had been in operation for more than 25 years. When one of the chillers experienced a major breakdown, the customer required an immediate solution to maintain comfort cooling during high-profile gatherings. With spare parts carrying long lead times, a fast rental solution was the only option.

Challenges We Faced
  • Urgent breakdown: A major chiller failure required immediate intervention.
  • Time sensitivity: Cooling needed to be restored within a week.
  • Long lead times: Spare parts for the existing equipment were not readily available.
  • Competitive environment: Trane’s proposal was costlier than competing providers, requiring added value to be demonstrated.
Considerations for the Replacement Plan
  • Restoring reliable cooling within 24 hours.
  • Providing a rental solution that could be sustained for up to six months.
  • Demonstrating the strength of Trane Kuwait’s rental fleet and technical expertise.
  • Maintaining customer confidence through proven reliability in previous projects.
The Solution

Trane Kuwait offered a rental air cooled chiller as a contingency solution, supported by rapid mobilisation and installation services. The rental contract covered a six-month period, bridging the gap until a permanent solution could be arranged.

Proposed Solution
  • Deployment of one Trane rental air cooled chiller
  • Emergency installation and commissioning within 24 hours
  • Six-month rental agreement
  • Full service and technical support throughout the rental period
Key Advantages of Choosing Trane Kuwait
  • Proven track record in Kuwait and GCC rental projects.
  • Ability to supply, deliver, and install chillers within 24 hours.
  • Reliable performance from Trane’s rental fleet.
  • Strong customer trust built through past successful projects.
  • End-to-end service and technical support included.
  • Strong value-to-cost ratio.
  • Ability to replicate a similar scope for recurring annual projects.
The Result

The emergency rental solution ensured uninterrupted cooling for the VIP Hall. Despite cost competition, Trane Kuwait secured the project by demonstrating fast response, fleet availability, and reliable service. The project reinforced Trane’s position as a trusted partner for high-profile facilities requiring dependable, rapid-response cooling solutions.